Twilio - Issues Uploading Media using Content Template API

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Sep 24, 2025 - 19:16 BST

Update

Twilio are investigating a service interruption with Content Template API regarding media uploads. We expect to provide another update as soon as more information becomes available

Posted Sep 24, 2025 - 17:13 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Sep 24, 2025 - 17:11 BST