Twilio - Issue with Programmable Voice SDK Connectivity

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Sep 24, 2025 - 18:08 BST

Update

Twilio are currently investigating the customer impact of a retroactive issue with Programmable Voice SDK connectivity. We will follow up and provide customer impact details within 2 hours.

Posted Sep 24, 2025 - 17:20 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Sep 24, 2025 - 17:17 BST