Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Mar 19, 2025 - 17:17 GMT
Update
Twilio engineering team has identified an issue with studio and is working on mitigating the issue. Any customers who have the Gather widget and who have "English (United States)" are impacted. Most existing customers have "en-US" or "en set", however because of a previous UI bug any new flows created or modified during Feb 20 2025 to March 12 2025 were defaulted to "English (United States)" as the gather_language and would be impacted. Twilio Engineers are working to resolve the issue. We will provide another update as soon as we have new information.
Posted Mar 19, 2025 - 16:51 GMT
Identified
Twilio have detected a potential issue with Studio while using the Gather Widget.Twilio engineering team has identified the issue and is working on mitigating the issue. We will update within 1 hour or as soon as it is mitigated.
Posted Mar 19, 2025 - 15:41 GMT
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.