Resolved -
Twilio is no longer experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. This incident has been resolved.
Jul 12, 06:58 BST
Update -
We are continuing to investigate this issue.
Jul 12, 05:27 BST
Investigating -
Twilio is experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Their engineers are working with our carrier partner to resolve the issue and will provide another update in 1 hour or as soon as more information becomes available.
Jul 12, 05:24 BST
Resolved -
Twilio have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by their automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 11, 17:58 BST
Update -
Twilio monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 11, 17:18 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jul 11, 17:15 BST
Resolved -
Twilio is no longer experiencing a subset of call failures to Twilio France phone numbers. This incident has been resolved.
Jul 10, 18:45 BST
Update -
Twilio continues to investigate a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 10, 16:32 BST
Update -
Twilio continues to investigate a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 12:42 BST
Investigating -
Twilio is observing a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 11:29 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Jul 7, 19:57 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jul 7, 19:16 BST
Resolved -
The issue affecting intermittent Serverless customers receiving 429 (rate limit) errors when invoking functions has been resolved, and the service is functioning normally at this time.
Jul 7, 19:53 BST
Investigating -
Twilio is aware of an issue with Serverless customers receiving 429 (rate limit) errors when invoking functions, and the rate limiting is taking place according to customers' configured Account Limits. Their engineering team has been alerted and is actively working to handle a surge in traffic and will share an update in 30 minutes or as soon as we have more information
Jul 7, 19:19 BST
Resolved -
The issue affecting specific subset of Japan local numbers +8150xx that were not reachable when calling with certain carriers has been resolved, and the service is functioning normally at this time.
Jul 5, 10:12 BST
Update -
Twilio monitoring systems have detected a potential issue where a specific subset of Japan local numbers +8150xx are not reachable when calling with certain carriers . The Twilio engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 08:31 BST
Update -
Twilio monitoring systems have detected a potential issue where Japan Local number +8150xx not reachable when calling. The Twilio engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 5, 06:11 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jul 5, 06:09 BST
Resolved -
All services impacted due to increased latency for multiple Twilio services have recovered and are operating as intended. This incident has been resolved.
Jul 3, 04:45 BST
Investigating -
Twilio engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 3, 02:01 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Jul 3, 01:41 BST
Update -
We are continuing to investigate this issue.
Jul 2, 10:25 BST
Update -
Twilio are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 1, 14:18 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jul 1, 14:17 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Jul 1, 00:33 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jul 1, 00:32 BST
Resolved -
Twilio are no longer experiencing delays with WhatsApp outbound and inbound messages. This incident is resolved
Jun 30, 21:12 BST
Update -
Twilio are continuing to experience delays with WhatsApp outbound and inbound messages. Their engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 20:32 BST
Update -
Twilio are currently experiencing issues with WhatsApp outbound and inbound messages not arriving. Their engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 18:46 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jun 30, 18:44 BST
Resolved -
Twilio are no longer observing call failures to Twilio Romania Destinations. This incident is resolved
Jun 30, 20:47 BST
Update -
Twilio are continuing to observe call failures to Twilio Romania Destinations (SIP Errors 480 and 500). They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 16:13 BST
Update -
Twilio are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Jun 30, 15:11 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jun 30, 15:08 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Jun 30, 01:47 BST
Update -
We are continuing to investigate this issue.
Jun 30, 01:17 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Jun 30, 01:12 BST