Partially Degraded Service

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Welcome to the Ciptex status page. Here you'll find real-time updates on the availability and performance of our platform and services. If you experience any issues, please contact our support team. Subscribe to updates to be notified of any incidents or scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Twilio Degraded Performance
Twilio Messaging Channels Operational
Twilio Sync Operational
Twilio TwiML Bins Operational
Twilio SMS, Europe Operational
Twilio Assets Operational
Twilio SMS Operational
Twilio Functions Operational
Twilio Studio Operational
Twilio Speech Recognition Operational
Twilio Voice Insights Operational
Twilio TwiML Operational
Twilio Recording Transcriptions Operational
Twilio TaskRouter Operational
Twilio Flex Application Platform Operational
Twilio Phone Numbers Operational
Twilio Text-to-Speech Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Conference Operational
Twilio Client Web Operational
Twilio SIP Interface Operational
Twilio Elastic SIP Trunking Operational
Twilio PSTN Operational
Twilio Proxy Operational
Twilio Go Rooms Operational
Twilio Network Traversal Service Operational
Twilio Flex Insights Operational
Twilio Compositions Operational
Twilio Voice, North America Operational
Twilio Voice, Latin America Operational
Twilio Voice, APAC Degraded Performance
Twilio Recordings Operational
Twilio Peer-to-Peer Rooms Operational
Twilio Group Rooms Operational
Twilio Messaging Insights Operational
Twilio Conversations Operational
Twilio SMS, Europe Operational
Twilio Voice, Europe Operational
Twilio Voice, Middle East & Africa Operational
Twilio Console Operational
Twilio REST API Operational
Twilio Authy 2FA Operational
Twilio Event Stream Operational
Twilio Verify Operational
Twilio Flex Conversations Operational
Twilio Flex Programmable Chat Operational
Twilio Flex Programmable Voice Operational
Twilio Flex Plugins Operational
Twilio Flex Queue Stats Operational
Twilio Flex Agent Desktop Operational
Twilio Flex Routing Operational
Twilio Intelligence Operational
Twilio Event Streams Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio Voice REST API Operational
Twilio Messaging Services Operational
Twilio ConversationRelay Operational
Race Engage Operational
Ciptex Zendesk API Operational
Ciptex Email API Operational
Ciptex Form API Operational
Ciptex AI API Operational
Ciptex OpenWrks API Operational
Ciptex Video API Operational
Race Schedule API Operational
Race Plugin API Operational
Race Blacklist API Operational
Race Directory API Operational
Race Outcome API Operational
Race Queue Management API Operational
One Payment Cloud API Operational
Race ESign Operational
Race AI (Grammer) Operational
One Payment Cloud Operational
Agent Assisted Payments DTMF Operational
Secure Payment Links Operational
Ciptex Cloud Operational
Ciptex CDN Operational
Ciptex Telephony Network Operational
Ciptex NOC General Notifications Operational
Legacy Operational
Twilio RACE / Flex Operational
Twilio Programmable Voice PSTN Operational
Twilio Programmable Messaging Operational
ZenDesk Integration Operational
Twilio Segment Operational
Twilio Programmable Video Operational
SendGrid Operational
SendGrid API Operational
SendGrid SMTP Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Spoke Phone Operational
Spoke Phone Operational
Cloudflare Operational
Cloudflare Dashboard Operational
Cloudflare Manchester, United Kingdom - (MAN) Operational
Cloudflare API Operational
Cloudflare API Shield Operational
Cloudflare Containers Operational
Cloudflare DNS Root Servers Operational
Cloudflare Gateway Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Network Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare Cloud Network Interconnect (CNI) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 20, 2026

No incidents reported today.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Twilio - Inbound SIP Calls With OPUS Codec Only Blocked
Resolved - Twilio engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.
Sep 16, 00:02 BST
Update - Twilio engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 23:28 BST
Monitoring - Twilio have identified an issue whereby some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers may see a SIP 488 responses for those requests. The Twilio engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 21:17 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 15, 21:13 BST

Sep 15, 2026

Twilio - Video Room Settings Not Loading
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 15, 18:09 BST
Update - Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 15, 16:44 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 15, 16:42 BST

Sep 14, 2026

Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 14, 18:29 BST
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 13:58 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 12:58 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 10:52 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 14, 10:51 BST
Race ESign - Slowdown on processor
Resolved - Following further investigation, we can confirm that no services were impacted by this issue.

We are marking this incident as resolved.
Sep 14, 12:57 BST
Identified - Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.
Sep 14, 12:11 BST
Update - Race ESign is experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.
Sep 14, 11:19 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 14, 11:15 BST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 11, 15:36 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 11, 15:34 BST

Sep 10, 2026

SSO Login Issues with the Segment App
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 10, 16:42 BST
Update - We are continuing to investigate this issue.
Sep 10, 15:46 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 10, 15:31 BST

Sep 9, 2026

Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 9, 21:28 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 21:24 BST
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 19:22 BST
Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 18:59 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 9, 18:53 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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