Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Feb 18, 14:46 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 18, 10:06 GMT
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Feb 17, 19:54 GMT
Update -
We are continuing to investigate this issue.
Feb 17, 19:35 GMT
Update -
We are continuing to investigate this issue.
Feb 17, 19:34 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 17, 19:30 GMT
Resolved -
We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 13, 17:24 GMT
Update -
Twilio are observing call failures from Twilio phone numbers to Emergency Numbers in US. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 17:20 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 13, 17:17 GMT
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Feb 13, 09:35 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 13, 09:35 GMT
Resolved -
Flex agents are able to operate normally, and there are no indications of service disruption or degradation.
Feb 13, 05:12 GMT
Update -
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 12, 15:54 GMT
Update -
We are continuing to investigate this issue.
Feb 12, 14:25 GMT
Update -
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 14:25 GMT
Update -
Twilio monitoring systems have detected a potential issue Flex. Twilio engineering teams have been alerted and are actively investigating. We will update as soon as we have more information.
Feb 12, 12:50 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 12, 12:45 GMT
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Feb 12, 10:11 GMT
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Feb 12, 10:01 GMT