Partially Degraded Service

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Welcome to the Ciptex status page. Here you'll find real-time updates on the availability and performance of our platform and services. If you experience any issues, please contact our support team. Subscribe to updates to be notified of any incidents or scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Twilio Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Messaging Channels Operational
90 days ago
100.0 % uptime
Today
Twilio Sync Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Bins Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Europe Operational
90 days ago
100.0 % uptime
Today
Twilio Assets Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Functions Operational
90 days ago
100.0 % uptime
Today
Twilio Studio Operational
90 days ago
100.0 % uptime
Today
Twilio Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Twilio Voice Insights Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Operational
90 days ago
100.0 % uptime
Today
Twilio Recording Transcriptions Operational
90 days ago
100.0 % uptime
Today
Twilio TaskRouter Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Application Platform Operational
90 days ago
100.0 % uptime
Today
Twilio Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Twilio Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Twilio Queue Operational
90 days ago
100.0 % uptime
Today
Twilio Recording Operational
90 days ago
100.0 % uptime
Today
Twilio Conference Operational
90 days ago
100.0 % uptime
Today
Twilio Client Web Operational
90 days ago
100.0 % uptime
Today
Twilio SIP Interface Operational
90 days ago
100.0 % uptime
Today
Twilio Elastic SIP Trunking Operational
Twilio PSTN Operational
Twilio Proxy Operational
Twilio Go Rooms Operational
Twilio Network Traversal Service Operational
Twilio Flex Insights Operational
Twilio Compositions Operational
Twilio Voice, North America Degraded Performance
Twilio Voice, Latin America Degraded Performance
Twilio Voice, APAC Degraded Performance
Twilio Recordings Operational
Twilio Peer-to-Peer Rooms Operational
Twilio Group Rooms Operational
Twilio Messaging Insights Operational
Twilio Conversations Operational
Twilio SMS, Europe Operational
Twilio Voice, Europe Operational
Twilio Voice, Middle East & Africa Degraded Performance
Twilio Console Operational
Twilio REST API Operational
Twilio Authy 2FA Operational
Twilio Event Stream Operational
Twilio Verify Operational
Twilio Flex Conversations Operational
Twilio Flex Programmable Chat Operational
Twilio Flex Programmable Voice Operational
Twilio Flex Plugins Operational
Twilio Flex Queue Stats Operational
Twilio Flex Agent Desktop Operational
Twilio Flex Routing Operational
Twilio Intelligence Operational
Twilio Event Streams Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio Voice REST API Operational
Twilio Messaging Services Operational
Twilio ConversationRelay Operational
Race Engage Degraded Performance
90 days ago
100.0 % uptime
Today
Ciptex Zendesk API Operational
90 days ago
100.0 % uptime
Today
Ciptex Email API Operational
90 days ago
100.0 % uptime
Today
Ciptex Form API Operational
90 days ago
100.0 % uptime
Today
Ciptex AI API Operational
90 days ago
100.0 % uptime
Today
Ciptex OpenWrks API Operational
90 days ago
100.0 % uptime
Today
Ciptex Video API Operational
90 days ago
100.0 % uptime
Today
Race Schedule API Operational
90 days ago
100.0 % uptime
Today
Race Plugin API Operational
90 days ago
100.0 % uptime
Today
Race Blacklist API Operational
90 days ago
100.0 % uptime
Today
Race Directory API Operational
90 days ago
100.0 % uptime
Today
Race Outcome API Operational
90 days ago
100.0 % uptime
Today
Race Queue Management API Operational
90 days ago
100.0 % uptime
Today
One Payment Cloud API Operational
90 days ago
100.0 % uptime
Today
Race ESign Degraded Performance
90 days ago
100.0 % uptime
Today
Race AI (Grammer) Operational
90 days ago
100.0 % uptime
Today
One Payment Cloud Operational
90 days ago
100.0 % uptime
Today
Agent Assisted Payments DTMF Operational
90 days ago
100.0 % uptime
Today
Secure Payment Links Operational
90 days ago
100.0 % uptime
Today
Ciptex Cloud Operational
90 days ago
100.0 % uptime
Today
Ciptex CDN Operational
90 days ago
100.0 % uptime
Today
Ciptex Telephony Network Operational
90 days ago
100.0 % uptime
Today
Ciptex NOC General Notifications Operational
Legacy Operational
Twilio RACE / Flex Operational
Twilio Programmable Voice PSTN Operational
Twilio Programmable Messaging Operational
ZenDesk Integration Operational
Twilio Segment Operational
Twilio Programmable Video Operational
SendGrid Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Email Activity Operational
90 days ago
100.0 % uptime
Today
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook Operational
90 days ago
100.0 % uptime
Today
SendGrid Parse API Operational
90 days ago
100.0 % uptime
Today
Spoke Phone Operational
90 days ago
100.0 % uptime
Today
Spoke Phone Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
90 days ago
100.0 % uptime
Today
Cloudflare Dashboard Operational
90 days ago
100.0 % uptime
Today
Cloudflare Manchester, United Kingdom - (MAN) Operational
90 days ago
100.0 % uptime
Today
Cloudflare API Operational
90 days ago
100.0 % uptime
Today
Cloudflare API Shield Operational
90 days ago
100.0 % uptime
Today
Cloudflare Containers Operational
90 days ago
100.0 % uptime
Today
Cloudflare DNS Root Servers Operational
90 days ago
100.0 % uptime
Today
Cloudflare Gateway Operational
90 days ago
100.0 % uptime
Today
Cloudflare Load Balancing and Monitoring Operational
90 days ago
100.0 % uptime
Today
Cloudflare Network Operational
90 days ago
100.0 % uptime
Today
Cloudflare London, United Kingdom - (LHR) Operational
90 days ago
100.0 % uptime
Today
Cloudflare Cloud Network Interconnect (CNI) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

Voice call failures from a subset of Twilio phone numbers to Switzerland
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 5, 23:05 BST
Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available.
Sep 5, 16:39 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available.
Sep 5, 13:13 BST
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 08:50 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue.
Sep 4, 23:02 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 4, 22:08 BST

Sep 4, 2026

Delayed or failed email delivery to Microsoft sender addresses
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 4, 22:11 BST
Monitoring - Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally.

The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again.

We will provide a further update once the backlog is fully delivered.
Sep 4, 16:47 BST
Identified - This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes.

Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers.

Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent.

We will provide an update within the next hour, or as soon as one is made available to us.
Sep 4, 13:49 BST
Update - Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all.

The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected.

No action is required on your side.

We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.
Sep 4, 13:42 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 4, 13:41 BST

Sep 3, 2026

Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 3, 14:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 14:54 BST
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 12:54 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 12:30 BST
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 11:29 BST
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 11:08 BST
Update - We are continuing to investigate this issue.
Sep 3, 11:07 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 3, 11:02 BST

Sep 2, 2026

Intermittent E-Signature Failures
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 2, 16:23 BST
Monitoring - The provider is reporting that they have not observed any further errors, and QES signatures are completing normally.

We are currently confirming with the provider that the root cause has been definitively resolved.

We will keep monitoring the service closely and will send a final update once we have this confirmation.
Sep 2, 15:56 BST
Update - We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected.

This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available.
Sep 2, 15:34 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 2, 15:32 BST
SMS Delivery Delays from Twilio to H3G United Kingdom
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 2, 09:00 BST
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 17:29 BST
Identified - Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom.

The cause has been identified, and we are working to resolve the issue.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 14:17 BST
Twilio - Increase in 502 HTTP Responses for REST API and Console
Resolved - The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.
Sep 2, 09:00 BST
Update - Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 17:53 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 17:51 BST

Sep 1, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 17:49 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 17:48 BST
Voice Call Failures between Twilio and Multiple Networks in Multiple Countries
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 16:43 BST
Update - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 12:41 BST
Update - We are continuing to monitor for any further issues.
Sep 1, 10:53 BST
Monitoring - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 10:39 BST
Update - We are continuing to investigate this issue.
Sep 1, 08:55 BST
Investigating - Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 08:53 BST
Firebase Outage Impacting Notification Delivery for Twilio Customers
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 14:07 BST
Monitoring - We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery.

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.
Sep 1, 13:14 BST
Update - Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery.

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users.

Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.
Sep 1, 12:44 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 12:40 BST

Aug 31, 2026

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Aug 31, 15:28 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 08:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 10 hours or as soon as more information becomes available.
Aug 29, 23:12 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 12:42 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 8 hours or as soon as more information becomes available.
Aug 29, 03:12 BST
Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 23:07 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 21:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 20:23 BST
Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 19:19 BST
Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:25 BST
Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 16 hours or as soon as more information becomes available.
Aug 28, 08:02 BST
Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 27, 21:59 BST
Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 15:46 BST
Identified - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 13:54 BST
Update - We are continuing to investigate this issue.
Aug 27, 12:48 BST
Update - Our customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 12:47 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 27, 12:45 BST

Aug 30, 2026

Aug 29, 2026

Aug 28, 2026

Aug 27, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Aug 27, 00:47 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 27, 00:33 BST

Aug 26, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Aug 26, 16:19 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 26, 16:19 BST
Twilio - Minor Issue Impacting Some Parts of Twilio Console Functionality
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Aug 26, 12:26 BST
Monitoring - Twilio have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.
Aug 26, 11:53 BST
Identified - We are continuing to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console, our team is actively working to restore full functionality.

We will provide another update in 4 hours or as soon as more information becomes available.
Aug 26, 10:12 BST
Update - We are continuing to investigate this issue.
Aug 26, 06:57 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 26, 06:53 BST

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Twilio - Flex Orchestration Service Disruption
Resolved - Flex Orchestration Services has returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.
Aug 24, 07:22 BST
Monitoring - 5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. The Twilio engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.
Aug 24, 07:03 BST
Update - Twilio are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. The Twilio engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
Aug 24, 06:39 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 24, 06:35 BST

Aug 23, 2026

No incidents reported.

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