Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 15, 23:22 BST
Update -
We are continuing to investigate this issue.
May 15, 17:54 BST
Investigating -
Twilio is currently investigating an issue affecting the Indonesia Telkomsel API endpoint RegisterConsent, which is returning an HTTP 400 error. Their engineering team is actively working to identify the root cause and implement a solution and will provide another update within 1 hour or as soon as more information becomes available.
May 15, 17:52 BST
Resolved -
The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.
May 14, 11:31 BST
Monitoring -
Twilio has started seeing recovery for call quality issues to and from a subset of Twilio phone numbers in Spain. They will continue to monitor to ensure a full recovery and expect to provide another update in 2 hours or as soon as more information becomes available.
May 14, 09:55 BST
Update -
Twilio is observing high packet loss on inbound calls to Spain Phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
May 14, 08:58 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 14, 08:55 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 13, 01:38 BST
Update -
We are continuing to investigate this issue.
May 13, 01:23 BST
Investigating -
Twilio is experiencing SMS delivery failures to H3G in the United Kingdom of Great Britain and Northern Ireland. Their engineers are working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 01:19 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 9, 23:53 BST
Monitoring -
Twilio have started seeing recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 21:06 BST
Update -
Twilio are observing Canadian Outbound calls failing with busy signal. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide an update as soon as more information becomes available.
May 9, 19:07 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 9, 19:04 BST
Resolved -
This incident has been resolved.
May 7, 16:40 BST
Update -
Twilio are observing Inbound Call Failures to Twilio German Phone Numbers. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
May 7, 16:02 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 7, 16:00 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 7, 15:15 BST
Monitoring -
Twilio are observing recovery in call failures to Twilio German phone numbers. Their Engineers are currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 13:29 BST
Update -
Twilio are observing call failures to Twilio German phone numbers. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 10:39 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 7, 10:29 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 6, 03:10 BST
Update -
Twilio are experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
May 5, 21:20 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 5, 21:16 BST
Resolved -
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
May 5, 21:58 BST
Update -
Twilio are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration. Twilio engineers are working on the issue, and we will provide another update as soon as more information becomes available.
May 5, 21:19 BST
Investigating -
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
May 5, 21:16 BST