Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Twilio Degraded Performance
90 days ago
99.99 % uptime
Today
Twilio Messaging Channels Operational
90 days ago
100.0 % uptime
Today
Twilio Sync Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Bins Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Europe Operational
90 days ago
99.97 % uptime
Today
Twilio Assets Operational
90 days ago
99.99 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Functions Operational
90 days ago
99.99 % uptime
Today
Twilio Studio Operational
90 days ago
100.0 % uptime
Today
Twilio Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Twilio Voice Insights Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Operational
90 days ago
100.0 % uptime
Today
Twilio Recording Transcriptions Operational
90 days ago
100.0 % uptime
Today
Twilio TaskRouter Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Application Platform Operational
90 days ago
100.0 % uptime
Today
Twilio Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Twilio Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Twilio Queue Operational
90 days ago
100.0 % uptime
Today
Twilio Recording Operational
90 days ago
100.0 % uptime
Today
Twilio Conference Operational
90 days ago
100.0 % uptime
Today
Twilio Client Web Operational
90 days ago
100.0 % uptime
Today
Twilio SIP Interface Operational
90 days ago
100.0 % uptime
Today
Twilio Elastic SIP Trunking Operational
Twilio PSTN Operational
Twilio Proxy Operational
Twilio Go Rooms Operational
Twilio Network Traversal Service Operational
Twilio Flex Insights Operational
Twilio Compositions Operational
Twilio Voice, North America Operational
Twilio Voice, Latin America Operational
Twilio Voice, APAC Operational
Twilio Recordings Operational
Twilio Peer-to-Peer Rooms Operational
Twilio Group Rooms Operational
Twilio Messaging Insights Operational
Twilio Conversations Operational
Twilio SMS, Europe Operational
Twilio Voice, Europe Degraded Performance
Twilio Voice, Middle East & Africa Operational
Twilio Console Operational
Twilio REST API Operational
Twilio Authy 2FA Operational
Twilio Event Stream Operational
Twilio Verify Operational
Twilio Flex Conversations Operational
Twilio Flex Programmable Chat Operational
Twilio Flex Programmable Voice Operational
Twilio Flex Plugins Operational
Twilio Flex Queue Stats Operational
Twilio Flex Agent Desktop Operational
Twilio Flex Routing Operational
Twilio Intelligence Operational
Twilio Event Streams Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio Voice REST API Operational
Twilio Messaging Services Operational
Twilio ConversationRelay Operational
Race Engage Operational
90 days ago
100.0 % uptime
Today
Ciptex Zendesk API Operational
90 days ago
100.0 % uptime
Today
Ciptex Email API Operational
90 days ago
100.0 % uptime
Today
Ciptex Form API Operational
90 days ago
100.0 % uptime
Today
Ciptex AI API Operational
90 days ago
100.0 % uptime
Today
Ciptex OpenWrks API Operational
90 days ago
100.0 % uptime
Today
Ciptex Video API Operational
90 days ago
100.0 % uptime
Today
Race Schedule API Operational
90 days ago
100.0 % uptime
Today
Race Plugin API Operational
90 days ago
100.0 % uptime
Today
Race Blacklist API Operational
90 days ago
100.0 % uptime
Today
Race Directory API Operational
90 days ago
100.0 % uptime
Today
Race Outcome API Operational
90 days ago
100.0 % uptime
Today
Race Queue Management API Operational
90 days ago
100.0 % uptime
Today
One Payment Cloud API Operational
90 days ago
100.0 % uptime
Today
Race ESign Operational
90 days ago
100.0 % uptime
Today
Race AI (Grammer) Operational
90 days ago
100.0 % uptime
Today
One Payment Cloud Operational
90 days ago
100.0 % uptime
Today
Agent Assisted Payments DTMF Operational
90 days ago
100.0 % uptime
Today
Secure Payment Links Operational
90 days ago
100.0 % uptime
Today
Ciptex Cloud Operational
90 days ago
100.0 % uptime
Today
Ciptex CDN Operational
90 days ago
100.0 % uptime
Today
Ciptex Telephony Network Operational
90 days ago
100.0 % uptime
Today
Ciptex NOC General Notifications Operational
Legacy ? Operational
Twilio RACE / Flex Operational
Twilio Programmable Voice PSTN Operational
Twilio Programmable Messaging Operational
ZenDesk Integration ? Operational
Twilio Segment Operational
Twilio Programmable Video Operational
SendGrid Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Email Activity Operational
90 days ago
100.0 % uptime
Today
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook Operational
90 days ago
100.0 % uptime
Today
SendGrid Parse API Operational
90 days ago
100.0 % uptime
Today
Spoke Phone Operational
90 days ago
100.0 % uptime
Today
Spoke Phone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Twilio - Issue with Flex historical reporting
Resolved - Twilio has confirmed that they are no longer experiencing the outage with the Flex Insights Historical Reporting platform. This incident has been resolved.
Oct 29, 20:18 GMT
Update - We are continuing to investigate this issue.
Oct 29, 19:47 GMT
Update - We are continuing to investigate this issue.
Oct 29, 19:46 GMT
Update - We are continuing to investigate this issue.
Oct 29, 19:36 GMT
Investigating - Twilio is currently experiencing an outage with Flex Insights Historical Reporting platform due to an issue with their BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. They are actively working with the vendor to resolve the issue as quickly as possible. Please expect next update in 1 hour.
Oct 29, 19:19 GMT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Twilio - Elevated Stir/Shaken signing failure for calls
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Oct 26, 17:09 GMT
Update - Twilio are experiencing elevated stir/shaken failure for calls. Twilio engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
Oct 26, 17:05 GMT
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Oct 26, 17:02 GMT
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Oct 24, 04:14 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Oct 24, 03:56 BST
Oct 23, 2025
Twilio - Delay in Availability of Voice Insights Call Summaries in US1 Region
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Oct 23, 02:02 BST
Monitoring - Availability of Voice Insights call summaries now operating normally. The engineers have backfill the call-summaries and data. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 20:43 BST
Update - Twilio engineers have identified the issue with delays in the availability of Voice Insights call summaries for calls homed in US1 that ended on Oct 22nd between 9:00am - 9:40am PST. This is resulting in summaries not accessible via API, console and event streams. Their Engineers are working to backfill this data. We expect to provide another as soon as more information becomes available.
Oct 22, 19:31 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Oct 22, 19:27 BST
Oct 22, 2025
Oct 21, 2025
Twilio - Elevated HTTP 500 Errors affecting Multiple Products
Resolved - All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended. This incident has been resolved.
Oct 21, 00:15 BST
Update - Twilio continue seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. The majority of Twilio's services have recovered however we are experiencing some service disruptions due to the AWS outage affecting the US-1 Region.

Recovery is progressing, and Twilio are seeing improvement across most services.
Programmable Voice, Flex & TaskRouter, Studio, Programmable Messaging, WhatsApp, SendGrid / Marketing Campaigns, Verify, Lookup, Serverless Functions & Assets, and Event Streams have largely recovered, though occasional transient errors may still occur.

Twilio teams continue to work closely with AWS to address remaining connectivity and capacity issues and are monitoring the situation closely. We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 23:33 BST
Update - Twilio are seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. The majority of Twilio's services have recovered however they are experiencing some service disruptions due to the AWS outage affecting the US-1 Region.

Recovery is progressing, and Twilio are seeing improvement across most services. Programmable Voice, Flex & TaskRouter, Studio, Programmable Messaging, WhatsApp, SendGrid / Marketing Campaigns, Verify, Lookup, Serverless Functions & Assets, and Event Streams have largely recovered, though occasional transient errors may still occur.

PSTN remains impacted, with continued latency errors when connecting calls.

Requests with a Twilio success code remain queued for delivery upon recovery, while those that resulted in failure codes will need to be resent once services are fully restored. We do not anticipate any data loss once recovery is complete.

Twilio teams continue to work closely with AWS to address remaining connectivity and capacity issues and are monitoring the situation closely. We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 22:38 BST
Update - Twilio are seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. The majority of their services have recovered however we are experiencing some service disruptions due to the AWS outage affecting the US-1 Region.

Recovery is progressing, and Twilio are seeing improvement across most services. Programmable Voice, Flex & TaskRouter, Studio, Programmable Messaging, WhatsApp, SendGrid / Marketing Campaigns, Verify, and Lookup have largely recovered, though occasional transient errors may still occur.

Serverless – Functions remains impacted, with continued latency errors and invocation failures. Twilio are actively monitoring this service and working to resolve the issues.

Requests with a Twilio success code remain queued for delivery upon recovery, while those that resulted in failure codes will need to be resent once services are fully restored. We do not anticipate any data loss once recovery is complete. Twilio teams continue to work closely with AWS to address remaining connectivity and capacity issues and are monitoring the situation closely. We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 21:24 BST
Update - Twilio continue to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is well underway, full restoration is still in progress. Twilio teams are working closely with AWS to resolve remaining connectivity and capacity issues and to ensure ongoing stability across all regions.

Twilio are seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete.

Key services impacted include Functions and Assets, which continue to experience invocation failures. Programmable Voice, Flex & TaskRouter, Studio, Programmable Messaging, and WhatsApp have largely recovered but may still encounter occasional transient errors. SendGrid / Marketing Campaigns customers may continue to see intermittent delays or errors when sending or managing campaigns. Verify traffic remains partially impacted, with a small portion (~0.1%) returning HTTP 503 errors and elevated latency. Lookup is recovering, but still shows increased latency.

Requests with a Twilio success code remain queued for delivery upon recovery, while those that resulted in failure codes will need to be resent once services are fully restored. Twilio do not anticipate data loss once recovery is complete. Twilio has scaled systems to service current loads and continues to monitor the situation closely. We will provide an update within 60 minutes or as soon as more information becomes available.
Oct 20, 20:42 BST
Update - Twilio continue to experience service disruptions due to the AWS update affecting the US-1 Region. While recovery is underway, full restoration is still in progress. Twilio's teams are working closely with AWS to resolve connectivity and stability issues. The impact extends to cross-region networking and US1 east, causing intermittent performance degradation.

Key services impacted include Programmable Voice, Flex & TaskRouter, Studio, Functions, Assets, and Programmable Messaging, with varying degrees of recovery. For WhatsApp, a small number of MMS messages are experiencing delays, while non-MMS traffic appears to be functional and delivering on time. Requests with a Twilio success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipate no data loss once recovery is achieved. Twilio has scaled systems to service current loads and continues to monitor the situations. We will provide an update within 60 minutes or as soon as we have more information.
Oct 20, 18:54 BST
Update - Twilio continue to experience service disruptions due to the AWS update affecting the US-1 Region. While recovery is underway, full restoration is still in progress. Twilio teams are working closely with AWS to resolve connectivity and capacity issues. The impact extends to cross-region networking and US1 east, causing intermittent performance degradation.

Key services affected include Programmable Voice, Flex & Task Router, Studio, Functions, and Assets, with varying degrees of recovery. Programmable Messaging is fully operational. Requests with a Twilio success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved. Twilio has scaled systems to service current loads and continues to monitor the situations. We will provide an update within 60 minutes or as soon as we have more information.
Oct 20, 18:20 BST
Update - Twilio are still experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

As mentioned earlier, Twilio incident response team still has all hands on deck working on remediation.Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 16:42 BST
Update - Twilio are continuing our investigation and have discovered Programmable Messaging - Whatsapp and RCS media are affected by the Elevated Errors Affecting Multiple Products. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 15:31 BST
Identified - Twilio are seeing partial recovery and is scaling systems to handle the influx of traffic. Programmable Messaging and Programmable Voice are fully recovered. However, Twilio are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

Twilio have activated their incident response team and has all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership. At this time, Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 13:59 BST
Update - Twilio are seeing partial recovery and are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 11:52 BST
Update - Twilio are seeing partial recovery and are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 11:29 BST
Update - Twilio at this time are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 09:45 BST
Update - Twilio at this time are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 09:15 BST
Update - We are continuing to investigate this issue.
Oct 20, 08:37 BST
Update - Twilio are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Their engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 08:33 BST
Investigating - Twilio are currently investigating an elevated rate of HTTP 500 errors . Their engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available
Oct 20, 08:23 BST
Oct 20, 2025
Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Oct 20, 10:07 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Oct 20, 08:45 BST
Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Oct 20, 10:07 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Oct 20, 08:45 BST
Oct 19, 2025

No incidents reported.

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