Twilio - Flex Chats are reporting unable to reply

Incident Report for Ciptex

Resolved

Twilio have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by their automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Jul 11, 2025 - 17:58 BST

Update

Twilio monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2025 - 17:18 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Jul 11, 2025 - 17:15 BST

This incident affected: Twilio (Twilio Flex Agent Desktop).