Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Mar 30, 2026 - 15:37 BST
Monitoring
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Mar 30, 2026 - 15:09 BST
Update
Twilio engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 30, 2026 - 14:53 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Mar 30, 2026 - 14:50 BST
This incident affected: Twilio (Twilio Flex Insights).