Twilio - Issues with Authentication in Twilio Flex

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Mar 23, 2026 - 12:57 GMT

Update

Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Twilio engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2026 - 11:57 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Mar 23, 2026 - 11:51 GMT

This incident affected: Twilio (Twilio Flex Application Platform).