Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Oct 27, 2026 - 18:15 GMT
Update
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability.
We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 27, 2026 - 14:14 GMT
Monitoring
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability.
We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 27, 2026 - 12:33 GMT
Identified
Our customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany.
Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 27, 2026 - 10:56 GMT
Update
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany.
Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 27, 2026 - 09:49 GMT
Update
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany.
Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 27, 2026 - 08:40 GMT
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Oct 27, 2026 - 08:39 GMT
This incident affected: Twilio (Twilio Voice, Europe).