Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Feb 25, 2026 - 14:51 GMT

Monitoring

Twilio have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2026 - 13:59 GMT

Update

We are continuing to investigate this issue.

Posted Feb 25, 2026 - 12:00 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Feb 25, 2026 - 11:55 GMT

This incident affected: Twilio (Twilio SMS, Europe).