Flex agents are able to operate normally, and there are no indications of service disruption or degradation.
Posted Feb 13, 2026 - 05:12 GMT
Update
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Feb 12, 2026 - 15:54 GMT
Update
We are continuing to investigate this issue.
Posted Feb 12, 2026 - 14:25 GMT
Update
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 12, 2026 - 14:25 GMT
Update
Twilio monitoring systems have detected a potential issue Flex. Twilio engineering teams have been alerted and are actively investigating. We will update as soon as we have more information.
Posted Feb 12, 2026 - 12:50 GMT
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.