No further occurrences have been reported since services were restored. This is now being marked as resolved.
Posted Aug 17, 2026 - 10:29 BST
Update
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
Posted Aug 16, 2026 - 13:50 BST
Update
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
Posted Aug 15, 2026 - 09:52 BST
Monitoring
Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider.
Posted Aug 14, 2026 - 15:15 BST
Update
We are continuing to investigate the root cause of intermittent card payment failures.
We will provide a further update within the next 2 hours, or sooner if new information becomes available.
Posted Aug 14, 2026 - 12:53 BST
Investigating
We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor.
We will provide a further update within the next 2 hours, or sooner if new information becomes available.
Posted Aug 14, 2026 - 09:39 BST
This incident affected: Ciptex Cloud (Ciptex NOC General Notifications).