Twilio - High Error Rate for Programmable Video

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted May 26, 2026 - 16:45 BST

Update

Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 26, 2026 - 15:35 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted May 26, 2026 - 15:31 BST

This incident affected: Twilio (Twilio Go Rooms, Twilio Network Traversal Service, Twilio Compositions, Twilio Peer-to-Peer Rooms, Twilio Group Rooms).