Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Sep 01, 2026 - 16:43 BST
Update
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.
We will provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 01, 2026 - 12:41 BST
Update
We are continuing to monitor for any further issues.
Posted Sep 01, 2026 - 10:53 BST
Monitoring
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.
We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 01, 2026 - 10:39 BST
Update
We are continuing to investigate this issue.
Posted Sep 01, 2026 - 08:55 BST
Investigating
Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue.
We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 01, 2026 - 08:53 BST
This incident affected: Twilio (Twilio Voice, North America, Twilio Voice, Latin America, Twilio Voice, APAC, Twilio Voice, Europe, Twilio Voice, Middle East & Africa).