Twilio - Intermittent Programmable Voice Outages Impacting Calls and Flex

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Apr 01, 2025 - 07:32 BST

Update

Flex and Programmable Voice continues to operate normally. Twilio will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
Posted Mar 31, 2025 - 22:32 BST

Monitoring

Flex and Programmable Voice are now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Mar 31, 2025 - 19:38 BST

Update

We are continuing to work on a fix for this issue.
Posted Mar 31, 2025 - 18:39 BST

Update

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
Posted Mar 31, 2025 - 18:38 BST

Identified

Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.
Posted Mar 31, 2025 - 18:11 BST

Update

We are continuing to investigate this issue.
Posted Mar 31, 2025 - 17:48 BST

Update

Twilio is aware of an issue impacting Flex and Programmable Voice. They have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.
Posted Mar 31, 2025 - 17:45 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Mar 31, 2025 - 17:43 BST
This incident affected: Twilio (Twilio TaskRouter, Twilio Verify, Twilio Flex Programmable Voice).