Customers can login to Flex via SSO as normal. This incident has been resolved.
Posted Aug 18, 2026 - 22:02 BST
Identified
Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 18, 2026 - 20:00 BST
Monitoring
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Aug 18, 2026 - 19:39 BST
Update
Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 18, 2026 - 19:20 BST
Update
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 18, 2026 - 18:20 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.