Twilio - On Call Engineers are Investigating a potential issue with Flex agent page

Incident Report for Ciptex

Resolved

Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Posted Mar 09, 2026 - 20:21 GMT

Update

Twilio monitoring systems have detected a potential issue with Flex agent page. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
Posted Mar 09, 2026 - 19:14 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Mar 09, 2026 - 19:11 GMT
This incident affected: Twilio (Twilio Flex Programmable Chat).
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