Twilio are no longer experiencing 63005 errors when sending outbound WhatsApp messages. This incident has been resolved.
Posted Jan 09, 2025 - 01:30 GMT
Monitoring
Twilio are observing recovery from the issue causing 63005 errors when sending outbound WhatsApp messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 08, 2025 - 23:46 GMT
Update
Twilio and Meta are continuing to investigate the issue causing 63005 errors when sending outbound WhatsApp messages. We will provide an update in 2 hours or as soon as more information is available.
Posted Jan 08, 2025 - 21:51 GMT
Investigating
Since December 21, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.
Posted Jan 08, 2025 - 20:43 GMT
This incident affected: Twilio (Twilio Messaging Channels).