Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Oct 23, 2025 - 02:02 BST
Monitoring
Availability of Voice Insights call summaries now operating normally. The engineers have backfill the call-summaries and data. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 22, 2025 - 20:43 BST
Update
Twilio engineers have identified the issue with delays in the availability of Voice Insights call summaries for calls homed in US1 that ended on Oct 22nd between 9:00am - 9:40am PST. This is resulting in summaries not accessible via API, console and event streams. Their Engineers are working to backfill this data. We expect to provide another as soon as more information becomes available.
Posted Oct 22, 2025 - 19:31 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Oct 22, 2025 - 19:27 BST
This incident affected: Twilio (Twilio Voice Insights).