Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Sep 03, 2026 - 14:54 BST
Update
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 03, 2026 - 14:54 BST
Monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 03, 2026 - 12:54 BST
Update
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 03, 2026 - 12:30 BST
Identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 03, 2026 - 11:29 BST
Update
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 03, 2026 - 11:08 BST
Update
We are continuing to investigate this issue.
Posted Sep 03, 2026 - 11:07 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Sep 03, 2026 - 11:02 BST
This incident affected: Twilio (Twilio Voice, Europe).