Twilio - Increased Latency and DynamoDB Timeouts Across Roles and Realms

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Dec 04, 2025 - 05:26 GMT

Update

Twilio are experiencing Increased latency and DynamoDB timeouts across roles and realms. Twilio engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Dec 04, 2025 - 02:17 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Dec 04, 2025 - 02:14 GMT
This incident affected: Twilio (Twilio Flex Application Platform, Twilio Flex Routing).
← Current Status Powered by Atlassian Statuspage