Twilio - Direct Send Whatsapp Template Failures

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Jul 14, 2026 - 03:44 BST

Update

Twilio are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Twilio team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 13, 2026 - 21:37 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Jul 13, 2026 - 21:32 BST