Twilio - Unable to launch Analyze and Dashboard View on Twilio Flex

Incident Report for Ciptex

Resolved

This incident has been resolved.

Posted Feb 07, 2024 - 21:25 GMT

Identified

Twilio engineers have pinpointed the issue affecting the launch of Analyze and Dashboard View, and they are currently working with their vendor to fix it. We anticipate providing another update within 4 hours or as soon as additional information becomes available.

Posted Feb 07, 2024 - 13:02 GMT

Update

We are continuing to investigate this issue.

Posted Feb 07, 2024 - 09:22 GMT

Investigating

Twilio is currently experiencing issues with Twilio Flex, where a subset of customers is unable to launch Analyze and Dashboard View on Twilio Flex. Twilio's engineers are actively working to resolve the issue. We anticipate providing another update within 1 hour or as soon as more information becomes available.

Posted Feb 07, 2024 - 09:19 GMT

This incident affected: Twilio (Twilio Flex Insights).