Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Aug 05, 2026 - 18:18 BST
Monitoring
Twilio are observing successful recovery with the issue impacting Video Rooms in the IN1 region. The Twilio engineering team will continue to monitor to ensure full service recovery, and expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 05, 2026 - 16:40 BST
Update
Twilio are still investigating the issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and will provide another update in 8 hours or as soon as more information becomes available.
Posted Aug 05, 2026 - 14:52 BST
Update
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
Posted Aug 05, 2026 - 11:21 BST
Update
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 05, 2026 - 08:50 BST
Update
Twilio are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 05, 2026 - 08:07 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Aug 05, 2026 - 08:00 BST
This incident affected: Twilio (Twilio Go Rooms, Twilio Peer-to-Peer Rooms, Twilio Group Rooms).