Twilio - Video Room Settings Not Loading

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Sep 15, 2026 - 18:09 BST

Update

Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Sep 15, 2026 - 16:44 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Sep 15, 2026 - 16:42 BST

This incident affected: Twilio (Twilio Group Rooms).