Potential Twilio Flex Issues

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Sep 12, 2025 - 02:52 BST

Update

Twilio monitoring systems have detected a potential Flex Cluster being down in IE1 region. Their engineering team have been alerted and are actively investigating. We will update as soon as we have more information.

Posted Sep 12, 2025 - 01:57 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Sep 12, 2025 - 01:49 BST

This incident affected: Twilio (Twilio Flex Application Platform).