Voice Quality Call Issues to Multiple Countries in Europe

Incident Report for Ciptex

Resolved

Voice quality issues on inbound calls to multiple European countries has been resolved, and the service is functioning normally at this time.

Posted Nov 27, 2023 - 13:26 GMT

Monitoring

Twilio have started seeing recovery in Voice quality issues on inbound calls to multiple European countries. Twilio will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 27, 2023 - 11:14 GMT

Investigating

Twilio is observing Voice quality issues on inbound calls to multiple European countries. They are currently working with their carrier partner to resolve the issue.

We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 27, 2023 - 10:37 GMT

This incident affected: Twilio (Twilio PSTN).