Twilio - Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Jun 02, 2026 - 16:31 BST

Update

Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 02, 2026 - 16:06 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Jun 02, 2026 - 16:05 BST

This incident affected: Twilio (Twilio PSTN, Twilio Voice, Europe).