The issue with the Flex customers being unable to connect has been resolved. Flex services are operating normally at this time.
Posted Nov 25, 2025 - 21:48 GMT
Update
Twilio continue to observe recovery and their engineering teams are closely monitoring to ensure recovery is sustained and systems remain stable. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 25, 2025 - 18:21 GMT
Monitoring
Twilio engineering team has identified the issue and fixed it and we are currently observing positive signs of recovery. They are continuing to monitor the system closely to ensure stability over the next 4 hours. During this time, some customers may experience session logouts. If this occurs, please log back in. We do not anticipate any additional errors. We expect to provide another update in 2 hours or as soon as more information becomes available
Posted Nov 25, 2025 - 16:46 GMT
Identified
Twilio engineers have identified the issue impacting Flex customers. This issue would result in customers being unable to login to Flex. They may also experience web socket connection errors, or customers could have seen the following error: ‘We have detected a problem with the service’. Their engineering teams are actively working to restore full service as quickly as possible. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 25, 2025 - 15:42 GMT
Update
Twilio are currently investigating an issue impacting multiple Flex customers who are unable to connect to Twilio servers. Twilio engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We understand the critical nature of this disruption and apologise for the inconvenience.
Posted Nov 25, 2025 - 15:00 GMT
Update
Twilio engineering team is actively investigating an issue with Flex Instances and Taskrouter. We will provide another update in 1 hour or as soon as we have additional information.
Posted Nov 25, 2025 - 14:49 GMT
Update
Twilio monitoring systems have detected a potential issue with Flex instances. Twilio engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 25, 2025 - 14:38 GMT
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Nov 25, 2025 - 14:33 GMT
This incident affected: Twilio (Twilio TaskRouter, Twilio Flex Application Platform).