Twilio - Issues with Status CallBack Webhooks for WhatsApp

Incident Report for Ciptex

Resolved

The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.

Posted Mar 16, 2026 - 19:22 GMT

Update

Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Twilio engineers have been alerted and are investigation. We will post another update in 30 minutes.

Posted Mar 16, 2026 - 18:05 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Mar 16, 2026 - 18:02 GMT

This incident affected: Twilio (Twilio Messaging Channels).