Twilio - Errors for the Twilio Rest API Impacting Multiple Twilio Services

Incident Report for Ciptex

Resolved

All impacted Twilio Services have been resolved and Twilio REST API is operating normally at this time.
Posted Aug 29, 2025 - 21:44 BST

Update

Twilio experienced Twilio Rest API issues impacting multiple Twilio services between approximately 10:10 AM PT - 10:20 AM PT. Twilio are continuing to monitor to ensure this issue does not reoccur. Twilio will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 28, 2025 - 23:16 BST

Update

Twilio are experiencing intermittent issues for Messaging, Lookup, Proxy, TaskRouter, and Programmable Voice. We expect to provide another update as soon as more information becomes available.
Posted Aug 28, 2025 - 18:52 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Aug 28, 2025 - 18:47 BST
This incident affected: Twilio (Twilio SMS, Twilio Studio, Twilio TaskRouter, Twilio Flex Application Platform, Twilio Queue, Twilio Recording, Twilio Conference, Twilio PSTN, Twilio Proxy, Twilio Recordings, Twilio Verify).