The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
Posted Oct 25, 2026 - 19:14 GMT
Update
We are continuing to monitor for any further issues.
Posted Oct 25, 2026 - 13:47 GMT
Update
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 25, 2026 - 10:46 GMT
Monitoring
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 25, 2026 - 08:34 GMT
Update
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 24, 2026 - 22:08 BST
Update
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 24, 2026 - 18:27 BST
Identified
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 24, 2026 - 16:33 BST
Update
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 24, 2026 - 15:23 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Oct 24, 2026 - 15:21 BST
This incident affected: Twilio (Twilio PSTN, Twilio Voice, North America).