Twilio - Errors creating Video rooms between 9:00 - 9:30 UTC in US2

Incident Report for Ciptex

Resolved

This incident has been resolved.

Posted Jan 22, 2026 - 11:23 GMT

Monitoring

Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 22, 2026 - 10:59 GMT

Update

We are continuing to investigate this issue.

Posted Jan 22, 2026 - 09:57 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Jan 22, 2026 - 09:55 GMT