Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted Feb 04, 2026 - 14:18 GMT
Monitoring
Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Feb 04, 2026 - 13:58 GMT
Update
Twilio are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Twilio team is actively investigating the root cause and has escalated this to their platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 04, 2026 - 13:53 GMT
Update
Twilio are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Feb 04, 2026 - 12:05 GMT
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Feb 04, 2026 - 12:03 GMT
This incident affected: Twilio (Twilio Conference).