Twilio - Call Quality Issue to a Subset of Twilio Phone Numbers in UK

Incident Report for Ciptex

Resolved

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Posted Mar 19, 2025 - 12:36 GMT

Update

Twilio are observing call quality issues to a subset of Twilio phone numbers in UK. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

Posted Mar 19, 2025 - 12:36 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Mar 19, 2025 - 12:33 GMT

This incident affected: Twilio (Twilio Voice, Europe).