Twilio is no longer experiencing voice quality issues for EU destinations. This issue has been resolved.
Posted Nov 20, 2023 - 13:56 GMT
Monitoring
Twilio has begun to observe recovery in voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, and Sweden. They will continue to monitor the situation to ensure a complete recovery. We anticipate providing another update in 2 hours or as soon as more information becomes available.
Posted Nov 20, 2023 - 11:53 GMT
Update
Twilio continues to experience voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, and Sweden. The Twilio team is actively collaborating with our carrier partner to address this matter. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 20, 2023 - 11:27 GMT
Update
Twilio is currently experiencing voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, and Sweden. The Twilio team is actively collaborating with their carrier partner to address this matter. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 20, 2023 - 10:35 GMT
Investigating
Twilio is currently experiencing issues with voice quality for calls to multiple European countries. The Twilio engineering team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Posted Nov 20, 2023 - 10:10 GMT
This incident affected: Twilio (Twilio PSTN, Twilio Voice, Europe).