Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Posted May 07, 2026 - 22:59 BST
Monitoring
Twilio has observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 07, 2026 - 17:00 BST
Update
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 07, 2026 - 14:00 BST
Investigating
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted May 07, 2026 - 13:53 BST
This incident affected: Twilio (Twilio PSTN, Twilio Voice, Europe).