Outbound Call Failures from a Subset of Twilio Phone Numbers

Incident Report for Ciptex

Resolved

This incident has been resolved.

Posted Nov 05, 2024 - 13:41 GMT

Monitoring

Twilio has started seeing recovery for outbound calls from Twilio phone numbers. They will continue to monitor to ensure a full recovery, and expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2024 - 10:16 GMT

Investigating

Twilio is observing a subset of call failures from Twilio phone numbers in the EU region. They are currently working with their carrier partner to resolve the issue, and expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2024 - 09:54 GMT

This incident affected: Twilio (Twilio Voice, Europe).