Twilio - Increased Error Rate Across Multiple Twilio Products

Incident Report for Ciptex

Resolved

Programmable Messaging Insights and Programmable Voice Insights are now operating normally.
Posted Mar 31, 2025 - 23:08 BST

Monitoring

Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 31, 2025 - 22:31 BST

Update

Twilio are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 31, 2025 - 20:22 BST

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Posted Mar 31, 2025 - 20:20 BST
This incident affected: Twilio (Twilio Voice Insights, Twilio Messaging Insights).