Twilio - On Call Engineers are Investigating High latency impacting outgoing messages for msg-send

Incident Report for Ciptex

Resolved

The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.

Posted Mar 19, 2026 - 01:02 GMT

Update

We are continuing to investigate this issue.

Posted Mar 18, 2026 - 22:45 GMT

Update

Twilio monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Their engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Mar 18, 2026 - 21:36 GMT

Investigating

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Posted Mar 18, 2026 - 21:33 GMT

This incident affected: Legacy (Twilio Programmable Messaging).